Directv Contractor Problem Today

So, my parents have signed up to have the Directv Whole Home DVR system. Today a subcontracted Directv installer was scheduled to arrive between 8 and noon. He ended up showing up to the house at 12:15. 4 hours and 15 minutes into it and the day has just begun. He spent until 4:30 aimlessly walking around the house. He changed out two boxes in the house and spent the next 4 hours and fifteen minutes walking around and playing with the satellite dish. It was obvious he had no clue what he was doing.

Now if I was an installer and didn't know what I was doing I would call and request some help. My girlfriend and I had Directv installed at the house and the whole process took 45 minutes from the time the guy got there. 4+ hours this afternoon is way extreme. This was just the start however.

When he was packing up to leave, I noticed that he did not have the internet connected to the receivers as we had requested. The best for last: The DVR is only working in my parents room and is very spotty in the main room.

I called support about the matter and they informed me that the technicians supervisor will be calling me within an hour. That was at 7pm. Finally at 9:30 I called again and was told that in fact it would not be getting taken care of but I would be getting a call in the morning. That puts us at 13.5 hours today for something I could have done in 15 minutes give or take.

We have had Directv for a good amount of time and never had any problems until this subcontractor today. It is just frustrating spending an entire weekend day sitting around watching a guy obviously completely lost.

OK rant over.